CX1

Healthcare

Pulse Health Clinics — Scheduling & Patient App

A patient scheduling app that reduced no-shows by 22% across 6 clinic locations.

Overview

Pulse Health managed appointments by phone across 6 locations, with a high no-show rate and no digital patient records access.

Key Features

  • Self-service appointment booking
  • Automated SMS/email reminders
  • Secure patient record access
  • Multi-clinic scheduling

Technologies

React NativeNode.jsPostgreSQLTwilio

The Challenge

No-show rate was above 20%, and front-desk staff spent hours daily on phone-based scheduling.

Our Solution

Self-service booking with automated multi-channel reminders, integrated directly with each clinic's calendar.

Results

-22%

No-show rate

-45%

Front-desk call volume

6

Clinics covered

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